Courier Health Platform
Purpose-Built Patient CRM for Life Sciences
Courier Health is a technology company on a mission to improve the patient experience for the millions living with chronic conditions or rare diseases. The company is developing the future of patient engagement with a purpose-built customer relationship management (CRM) for life sciences.
Statistics indicate that three out of 10 patients never start a prescribed treatment. Another three discontinue within the first two months. Pharma manufacturers are investing in targeted education for patients and providers, yet most lack the technology needed to efficiently execute. Outdated systems limit visibility and coordination across the patient journey.
Courier Health’s purpose-built software solution launched into production in 2021. The platform includes a flexible model that connects pertinent data and systems to provide a 360° view into the entire patient journey. Specifically designed to handle patient data, the Courier Health platform is a one-stop shop for marketing, market access, and patient support to coordinate across the patient journey.
Courier Health’s solution enables multi-therapy configurations, electronic health records (EHR) integration, risk scoring, omnichannel communications, compliance enforcement, and more. Companies who choose Courier Health consistently achieve double-digit improvements to patient starts, time-to-start, and ongoing adherence.
For instance, one manufacturer’s field reimbursement team was using different, disconnected tools to manage Hub, specialty pharma, and internal patient data. Staff had to manually update legacy systems with provider notes, resulting in significant inefficiencies. After deploying the Courier Health platform, teams were able to access all assigned patient case details within a single platform, reducing the time to treatment by over 40%.
