AT SDEF HAWAII DERMATOLOGY SEMINAR
KAUAI, HAWAII (FRONTLINE MEDICAL NEWS) – When a patient is unhappy with your work, do you hand the problem off to your staff, or do you find a way to turn it into an opportunity to demonstrate your commitment to better patient care?
Dr. Michael S. Kaminer of the department of dermatology at Yale University, New Haven, Conn., said that by learning to be a “problem solver not a problem avoider,” physicians not only can improve their reputations with patients, but also can enhance the level of enjoyment they have in practicing medicine.
In this video report from the 2015 Hawaii Dermatology Seminar sponsored by Global Academy for Medical Education/Skin Disease Education Foundation, Dr. Kaminer outlines simple, memorable tips for how to keep cool with patients who are unhappy and shows how to turn the situation into a success rather than to let it be a bad experience for both patient and physician.
Global Academy for Medical Education/Skin Disease Education Foundation and this news organization are owned by the same parent company.
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