Novo Nordisk and Avalere Health
NovoCare has redefined patient support with its advanced coverage check tool, streamlining the overwhelming process of understanding treatment costs and insurance coverage. This tool improves the digital experience by delivering quicker, clearer insights into insurance specifics, empowering patients and caregivers with the knowledge needed to make informed treatment decisions. By clarifying potential costs and savings right from the check results page, it alleviates financial uncertainties faced at the pharmacy.
Aimed at patients, caregivers, and healthcare providers, the tool is a key component of NovoCare’s comprehensive approach to disease education and simplifies the intricate insurance verification process. Through personalized copy, simple graphics, and clear messaging, the tool effectively demystifies terms like “prior authorization” and “appeals and exceptions.” The result pages enrich user interactions by providing additional resources such as downloadable insurance guides, savings opportunities, access to health coaches, and educational materials, enhancing the overall user experience.
If coverage information is not found, the NovoCare hub can investigate further by contacting the patient’s health insurance company. The hub follows up with the patient’s coverage information via email within one business day. Since its launch in 2018, the NovoCare Check Coverage Tool has evolved with enhanced functionality to improve user experience and continually meet patient expectations. The tool reinforces NovoCare as an essential ally in a patient’s healthcare journey, boosting patient confidence in managing their healthcare expenses and being able to start and stay on therapy.
By illustrating a deep commitment to enriching patient lives in every phase of their treatment, the check coverage tool positions NovoCare as a true frontrunner in patient-center care.
FINALISTS:
Crack the JAK (Scientific Global)
Don’t Sweat Inventory Management (Accord Biopharma, Inc. & Asentech, LLC)
NovoCare Cost and Coverage (Novo Nordisk and Avalere Health)
The Hopefall: a One-of-A-Kind Visualization of a Life-Changing Sound (American Cancer Society and Real Chemistry)
Under Her Skin (Novartis and Agency: The Considered)
