Courier Health
Courier Health was founded in 2021 with the goal of revolutionizing the biopharma landscape with its groundbreaking patient-focused customer relationship management (CRM) platform. Designed specifically for Patient Services, Field Access, and Marketing, this proprietary platform addresses the challenges of coordinating and personalizing the patient journey for complex specialty medicines—a $400B market that accounted for 93% of FDA drug approvals in 2023.
The Courier Health Platform uniquely integrates disparate data sets to create a centralized system for patient and provider management. It simplifies complex workflows (e.g., new patient intakes, prior authorization), enables omnichannel communication across internal and external teams, automates compliance, and surfaces proactive insights to drive higher-quality patient and provider interactions. Unlike legacy CRM systems, which are costly to adapt, Courier Health delivers a tailored, ready-to-use solution that improves operational efficiency and ensures patients start and stay on life-changing therapies.
The platform has driven notable outcomes for clients, including a 67% reduction in time-totreatment and fivefold efficiency gains for users. Clients report double-digit improvements in patient adherence and onboarding, with one Brand Lead noting, “9 out of 10 of our patients on therapy were saved or accelerated by Courier Health.”
In July 2024, Courier Health secured $16.5 million in Series A funding led by Norwest Venture Partners, validating its impact and fueling expansion. With tripled headcount and increased investment in AI and advanced reporting, Courier Health is poised to transform patient-centric care, empowering biopharma companies to deliver better outcomes for patients and providers alike.
