VP of Client Success
Health Recovery Solutions
Nolan Santosa’s knowledge of the telehealth space, his ability to see the bigger picture, and his collaboration with healthcare providers, has transformed remote patient monitoring.
Prior to joining Health Recovery Solutions (HRS), Nolan worked at DocNetwork, an electronic health record (EHR) startup designed for schools and summer camps. While serving as the Assistant Director of Operations, he helped expand an operations team from a staff of two to a team of 10 account managers.
Since joining HRS in 2017, when the company had 10 employees, he has quickly risen the ranks from Operations and Account Manager to Director of the Client Success Team to now serving as the VP of Client Success & Operations. In that time, the HRS team has grown to more than 100 employees, and Nolan is currently responsible for the client success, implementation, and reimbursement departments which support all HRS customers and help them build scalable and successful telehealth programs.
“Telehealth programs are new departments for a lot of healthcare providers,” Nolan says. “Our company focuses on delivering white glove account management and thought leadership to help organizations see rapid success and growth from day one.” Nolan has personally been involved with more than 200 client implementations, and HRS’ client renewal rate is north of 97% each year.
Externally, Nolan has had similar success. He helped one partner create a small Chronic Care Management Program (CCM) out of their Home Health branch with 75 patients using HRS’ telehealth and remote patient monitoring software. In 2018, a year after the program started, analysis showed $2.6 million dollars in cost savings through avoided hospitalizations and ED visits for the CCM patients. That led the health system to invest more heavily in the program, and now it serves more than 400 patients.
“I love working with our clients to create innovative telehealth programs. We are so lucky to be working with the best nurses, clinicians, and healthcare providers in the country,” Nolan says. “By teaching organizations to build successful programs and then showcasing their incredible results, we can help grow these programs to empower clinicians, and ultimately serve as many patients as possible.”