Senior Vice President, Client Partnerships
“I’ve known Angie Miller for more than 20 years, and she was the first employee at MedThink,” says Scott Goudy, President, MedThink, Inc. “From the very beginning, Angie has been a driven leader with a passion for helping our customers achieve their goals and prioritizing the growth of our agency through our new business efforts.”
In fact, that is quite evident by Angie’s success in her role as Senior Vice President of Client Partnerships across MedThink’s two sister agencies, leading the business development initiatives for MedThink SciCom (medical communications agency) and MedThink Communications (promotional agency). Rather than take the typical approach, Angie decided to reimagine the traditional definition of business development and change the way MedThink approaches and wins new business.
Angie’s approach: To maximize the impact of business development initiatives by ensuring that the new business MedThink pursues and wins is well planned and strategically aligned with the agency’s business, as well as MedThink’s capabilities, long-term vision, and plans for growth. With Angie’s leadership, MedThink has seen existing client relationships create new business opportunities with new brands, resulting in agency-of-record assignments, addition to agency rosters, and streamlining of MedThink’s sales process. The bottom line: New business wins in 2017 will contribute to revenue growth of more than 50% in 2018 for the agency.
Furthermore, this smart-selling approach has not only generated significant revenue for the agency, but based on the agency’s 2017 client survey responses, has now resulted in a company Net Promoter Score at the highest end of industry benchmarks for professional services firms.
“In my 35 years in the industry, as a client and an agency leader, I don’t know that I’ve ever seen an individual who combines excellence in strategy, an inspiring personality, fantastic relationship-building skills, and medically relevant knowledge like Angie does,” says Steve Palmisano, Senior Vice President, General Manager, MedThink, Inc. “Her ability to excel in creating client solutions and driving new business opportunities in an insightful and impactful way has changed how we operate as an agency and is one of the most powerful catalysts of our growth.”